Research · Partner Ecosystem
What's really happening
in your Sitecore
partner relationship?
This survey is designed to gather real insight with low friction. All questions are optional. You can skip over anything.
Confidential · Moxie89
Who are you? Select your perspective to begin.
◈
Client-Side
You work at an organisation that uses Sitecore — whether you work with it directly or it affects your role without being a hands-on user.
◉
Partner Employee
You work at a Sitecore partner agency or consultancy, delivering work for clients.
By submitting this survey, you confirm you are happy for Moxie89 (Kimberly McCabe) to store your responses and use them for research and commercial development purposes. Aggregated, non-identifying findings may be shared in blog posts or white papers. If you provide your email address, you consent to being contacted about this research. You can withdraw consent at any time by emailing kimberly@moxie89.com. Data is held securely and will not be shared with third parties.
Section 1
0 of 0
About you
What best describes your role?
What industry are you in?
Select all that apply
Which Sitecore products does your organisation use?
Select all that apply
How do you interact with Sitecore day-to-day?
How large is your internal Sitecore / digital team?
How large is your internal Sitecore development team specifically?
Approximately how many Sitecore-licensed users does your organisation have?
Your partner setup
How many Sitecore partners do you currently work with?
What services does your partner provide?
Select all that apply
How long have you worked with your current or most recent partner?
Does your partner offshore or nearshore any of the work?
What other types of agencies do you work with alongside your Sitecore partner?
Select all that apply
Relationship quality
If you work with more than one Sitecore partner, please rate the one that handles the largest proportion of your Sitecore work.
Rate your current or most recent partner across these dimensions
1 = very poor · 5 = excellent
| 1 | 2 | 3 | 4 | 5 | |
|---|---|---|---|---|---|
| Technical delivery | |||||
| Project management | |||||
| Client services / account mgmt | |||||
| Strategic thinking | |||||
| Design / UX quality | |||||
| Senior leadership engagement | |||||
| Value for money |
Overall satisfaction with your partner (1–10)
Very dissatisfiedVery satisfied
Pain points and process
When new work comes up, how easy is it to get your partner to scope and start it?
How long does a typical scoping or quoting process take?
What does a poor partner relationship actually cost you?
Select all that apply
Do you have SLAs or performance measures with your current partner?
Have you ever ended a partner relationship? What caused it?
What do you wish your partner would do differently or offer that they currently don't?
What gaps do you have that no agency relationship is currently filling?
Budget and procurement
How is your Sitecore partner budget managed?
Who approves partner spend at your organisation?
Do you always use a formal RFP or tender process to select a partner?
Who writes your RFP?
How difficult is it to get an RFP approved for distribution?
The RFP process
When you issue an RFP, do you generally have specific partners already in mind?
How do you identify which partners to invite to an RFP?
Select all that apply
What are your biggest frustrations when receiving proposals from partners?
Select all that apply
What would most improve the RFP process for you?
Some partners offer to help customers write the RFP. How do you interpret that offer?
How you find and evaluate partners
How did you find your current or most recent Sitecore partner?
How did you find them?
What would trigger you to evaluate a new partner?
Select all that apply
Do you take Sitecore MVPs into consideration when choosing a partner?
Do you ask Sitecore employees for partner recommendations?
Have you used AI tools to help with partner evaluation, RFP writing, or pricing benchmarks?
Does it matter to you whether your partner uses AI in their delivery?
Final thoughts
How would you describe your current partner relationship?
What do you wish your partner would do differently or offer that they currently don't?
Anything else about your Sitecore partner experience you'd like to share?
Would you be open to a 20-minute conversation with Kimberly about this?
Best email address to reach you?
About you and your firm
What is the name of the Sitecore partner you work for?
Optional. Firm name only — your individual identity stays anonymous. Firm names will not be attributed to individual responses in any published findings.
What is your role level?
What is your primary discipline?
How long have you worked at this firm?
Delivery and client relationships
How would you rate your firm's actual delivery quality?
Be honest — this is anonymous
PoorExcellent
Does what your sales team promises clients match what delivery can actually deliver?
How well does your firm understand its clients' actual business objectives (not just technical requirements)?
How often does your team deliver work you're genuinely proud of?
What most commonly causes projects to go wrong or over-run?
Select all that apply
Culture and internal environment
Does your firm invest adequately in Sitecore training and certification?
How would you describe the internal culture at your firm?
Select all that apply
How likely are you to still be at this firm in 12 months?
Very unlikelyVery likely
What would make you leave this firm?
Select all that apply
The ecosystem and Sitecore
How does your firm use AI in delivery today?
How would you rate Sitecore's support of its partner ecosystem?
Very poorExcellent
What is your honest view of Sitecore's current product direction?
What do you think Sitecore partners get most wrong in how they serve clients?
Final thoughts
What is one thing your firm could do tomorrow to meaningfully improve client relationships?
What does the Sitecore partner ecosystem get wrong that nobody talks about publicly?
Would you be open to a confidential 20-minute conversation with Kimberly?
Best email address to reach you? (will not be shared individually)
✦
Thank you.
Your responses have been recorded. This kind of candour is exactly what's needed to improve how organisations and partners work together.
If you said yes to a conversation, Kimberly will be in touch shortly.
moxie89.com
Almost done
Your responses are ready to submit. Please read and confirm the following:
By submitting this survey, I confirm I am happy for Moxie89 (Kimberly McCabe) to store my responses and use them for research and commercial development purposes. Aggregated, non-identifying findings may be shared in blog posts or white papers. If I provided my email address, I consent to being contacted about this research. I can withdraw consent at any time by emailing kimberly@moxie89.com. Data is held securely and will not be shared with third parties.
Please tick the box to confirm your consent before submitting.